Privacy Policy

We collect personal information that is reasonably necessary for our functions and activities, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The types of information may include:

• Identifiers: name, email address, contact details, organisation and role.
• Transactional/interaction data: enquiries, support tickets, comments, or form submissions.
• Technical data: IP address, device/browser information, pages viewed, timestamps, referral source.
• Usage and preference data: features used, link clicks, search queries, preferences.
• Optional: files or images you choose to upload when contacting us.

We collect information directly from you (e.g., forms), and automatically via cookies and similar technologies. If you choose not to provide certain details, we may be unable to respond or provide some services.

We use personal information to:

• Provide, operate, and improve our website, content, and features.
• Respond to enquiries, provide support, and communicate with you.
• Personalise content and measure engagement, performance, and quality.
• Detect, prevent, and address fraud, abuse, or security incidents.
• Comply with legal obligations and enforce our terms and policies.

We may aggregate or de-identify data to conduct analytics and produce insights that do not identify individuals.

We handle personal information in line with the APPs, including APP 1 (open and transparent management), APP 3 (collection), APP 6 (use and disclosure), APP 11 (security), and APP 12/13 (access and correction). Where applicable (e.g., overseas individuals), we also consider international frameworks such as the GDPR for transparency and rights handling.

Our primary legal bases include: your consent (e.g., form submissions), legitimate interests (e.g., site security, service improvement), and legal obligations (e.g., record-keeping where required).

We may disclose information to:

• Service providers that host, store, or process data (e.g., web hosting, analytics, security providers) under contracts that protect personal information.
• Professional advisers (e.g., legal and accounting) under duties of confidentiality.
• Regulators or law enforcement where required or permitted by law.
• Parties to a business transaction (e.g., merger or sale), subject to appropriate safeguards.

We do not sell personal information. Where links to third-party websites are provided, those sites are governed by their own privacy practices.

Our service providers may store or process information in countries outside Australia. Where practicable, we take reasonable steps to ensure recipients protect personal information in a manner substantially similar to the APPs (APP 8), through contractual clauses and due diligence.

We implement technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is fully secure.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described, comply with legal obligations, resolve disputes, and enforce agreements. We may retain de-identified or aggregated data for longer.

We use cookies and similar technologies to operate the site, understand usage, and improve performance. You can control cookies via your browser settings; disabling some cookies may affect functionality.

• Essential: security, session management, and core features.
• Analytics: aggregate metrics (e.g., pages viewed, time on site).
• Preference: remember settings such as language or region.

If we use third-party analytics or embedded content, those providers may set their own cookies per their policies. Where legally required, we will present consent choices.

Do Not Track: Our site does not respond to DNT signals. You can manage tracking via browser settings and opt-out tools provided by third parties where available.

Subject to exceptions under the Privacy Act, you may request:

• Access to personal information we hold about you (APP 12).
• Correction of inaccurate, out-of-date, incomplete, or misleading information (APP 13).
• Withdrawal of consent where processing is based on consent (affects future handling only).
• Erasure or restriction where applicable and consistent with law and our obligations.

We will verify your identity before actioning requests and respond within a reasonable time.

Our site is intended for general audiences. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us and we will take appropriate steps to delete it.

You can request access/corrections or lodge a privacy complaint using the contact methods below. We will investigate and respond in writing within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992 (Australia)

We may update this Privacy Policy from time to time. The “Effective” date will reflect the latest revision. Material changes will be communicated by posting an updated notice on this page.

Questions or requests about this Privacy Policy or your personal information:

• Email: Contact Form

Include enough detail for us to identify you and the information you’re requesting.